Terms & Conditions

DUNCO Terms & Conditions

Last updated: 1 November 2026

1. About these Terms

1.1 These Terms & Conditions ("Terms") are a legal agreement between you and DUNCO SITE LTD, trading as DUNCO ("DUNCO", "we", "us" or "our"). We are a company registered in England and Wales under company number 17459669, and our registered office is at 10 Waverley Court, Horsham, West Sussex, RH12 1TN. Our website is https://dunco.site and our contact email is info@dunco.site.

1.2 These Terms govern your use of the DUNCO website and services (together, the "Service"), including worker accounts and profiles, construction card records, job search and applications, messaging, CV sharing, and access by recruitment agencies and employers to worker information.

1.3 By creating an account, or by using the Service, you agree to these Terms. If you do not agree, you must not use the Service.

1.4 If you use the Service on behalf of a business, such as a recruitment agency or an employer, you confirm that you have authority to agree to these Terms for that business, and "you" refers to that business as well as to the individual user.

1.5 Our Privacy Policy and Cookie Policy explain how we handle personal information and cookies. They are separate documents, and where they deal with personal information or cookies they apply alongside these Terms.

1.6 These Terms are provided in English only.

2. Definitions

In these Terms:

"Worker" means an individual who uses the Service to look for construction work, create a profile, record construction cards and qualifications, or apply for roles.
"Agency" or "Employer" means a recruitment agency, contractor or other business that uses the Service to find or contact Workers, or to advertise roles.
"Profile" means the information a Worker provides about themselves, including trade, location, availability, qualifications, construction cards and any CV.
"Card Record" means the information a Worker records about a construction card, certificate or qualification, including the scheme, the card or registration number, the expiry date and any supporting document or image.
"Verification Status" means the status we record against a Card Record — Unverified, Pending, Verified, Expired, Revoked or Re-check needed — or a combined status where a scheme holds more than one registration (clause 6.3).
"CV Sharing" means the optional setting that allows signed-in Agencies and Employers to view or download a Worker's CV.
"Subscription" means a paid Agency plan, including the first paid period and any period of automatic renewal (clause 11).
"Content" means anything you upload, post, send or store through the Service, including Profile information, Card Records, CVs, job adverts and messages.

3. What DUNCO is, and what it is not

3.1 DUNCO is a recruitment platform for the UK construction industry. It allows Workers to create profiles, record construction cards and qualifications, search for roles, apply for them and be contacted by Agencies; and it allows Agencies and Employers to advertise roles, search for Workers, receive applications and communicate with them.

3.2 DUNCO is not an employer. We do not offer, negotiate or conclude contracts of employment or engagement between a Worker and an Agency or Employer, and we are not a party to any contract between them. Decisions about recruitment, engagement, pay, working conditions and site access are made by the Agency or Employer.

3.3 We do not charge a placement fee, we do not introduce individual Workers to Agencies in return for a fee, and we do not take part in negotiations between a Worker and an Agency or Employer.

3.4 We do not guarantee that a Worker will find work, or that an Agency or Employer will fill a role.

3.5 Messages and applications are between the users concerned. We do not read, screen or endorse them, except where a report is made to us or where we are required to act by law (clauses 9.3 and 17).

4. Accounts and eligibility

4.1 You must be at least 16 years old to create an account. If you are under 16, you must not use the Service, and we may close any account we find is held by someone under 16.

4.2 When you register as a Worker you confirm, by ticking a box that is empty by default, that you are aged 16 or over. This is a declaration by you: we do not ask you for your date of birth or for identity documents, we do not check your age with any third party, and the Service does not show your age to Agencies, Employers or other Workers. The declaration is a condition of creating a Worker account, and a false declaration is a breach of these Terms. If you create your account with Google or LinkedIn, the sign-up page asks for the same declaration before it starts that sign-in, but the account is created by our platform provider after that screen, so we cannot enforce the declaration on that route in the way we do on the email form. It remains a condition of using the Service.

4.3 You must have the right to work in the United Kingdom for the work you are seeking or advertising. You are responsible for holding and, where an Agency or Employer asks, providing evidence of that right.

4.4 When you register, you must give accurate, current and complete information, and you must keep it up to date. You must register with your own details and must not create an account for anyone else.

4.5 Worker accounts may be created through the Service. After registration we ask you to verify your email address, and some features are not available until that verification is complete.

4.6 Agency and Employer accounts are currently available by invitation only: there is no public agency sign-up, and no payment is taken while the Service is in beta. If you are invited, the invitation and these Terms govern your access. We intend to open wider agency registration from December 2026, with the full recruitment beta from January 2027. That is a statement of intention, not a promise that access will be available on those dates.

4.7 You are responsible for keeping your login details confidential and for all activity under your account. You must tell us promptly at info@dunco.site if you believe someone else has accessed your account.

4.8 You should hold one account in your own name. We may refuse, suspend or close accounts that breach these Terms, that impersonate another person, or that we reasonably believe are being used for fraud or unlawful activity.

4.9 Workers aged 16 and 17. Construction employs young people, and the Service is open to them:

if you are 16 or 17, you may register and use the Service, including as a construction apprentice, a trainee studying for a vocational qualification, or a student on an industry placement;
a new Profile starts on the private settings in clause 5.2, so nothing is shown to Agencies until you choose to change that;
we do not ask you for your date of birth and the Service does not show your age to Agencies or other Workers;
our Privacy Policy explains how we handle personal information, including information relating to workers aged 16 and 17; the same default privacy settings apply to all new worker accounts;
nothing in these Terms removes any right you have under the law because of your age, and a parent, guardian or adviser may contact us on your behalf at info@dunco.site; and
some work is not open to under-18s — for example where site rules, the limits on working time for young workers, or a card scheme's own rules for particular machinery require an adult. Agencies and Employers are responsible for deciding whether a role is suitable for a young worker (clause 10.9), and we do not assess anyone's suitability.

5. Workers: profiles, trades, availability and location

5.1 A Worker may record on their Profile their trade or trades, location and travel preferences, availability, qualifications, construction cards, work history and a CV.

5.2 A new Profile starts on private settings. Until you change them, your Profile is hidden from Agencies and Employers and from the Find Workers directory, your job-search status is "not looking", your availability is "not currently available", no preferred contact method is selected and CV Sharing is off. You choose whether and when to change any of those settings, and the controls are your Profile's own settings. These defaults apply to new Profiles only and never overwrite a setting a Worker has already saved.

5.3 Who can see your Profile. You have two options: your Profile is visible to signed-in Agencies and Employers who use the Service, or it is hidden. Your Profile is not a public web page and it is not indexed by search engines. Where it is visible, it can be seen only by signed-in Agency and Employer accounts, through the Service, and only to the extent your settings allow. You can hide your Profile at any time in your account settings.

5.4 You are responsible for the accuracy of your Profile, including your trades, availability, location and any qualification or Card Record. Information you provide must not be misleading, and must not describe a qualification or card you do not hold.

5.5 We do not guarantee that any Agency or Employer will view your Profile or contact you, or that any application will lead to work.

6. Construction cards and verification

6.1 A Card Record is optional. You do not need to record any card to register, to keep a Profile or to apply for a role. A Card Record is created from the information a Worker supplies, and may include a photograph or copy of the card.

6.2 Where a Card Record is checked, the check is carried out by us, or on our behalf, against the information available to us at the time, including information from the issuing organisation where we are able to obtain it.

6.3 A Verification Status has the following meaning, and says no more than that:

Unverified — the Card Record has been recorded, but no check result from us is on file for it.
Pending — a check has been submitted or is under way, and no result has yet been recorded.
Verified — we recorded a successful check of the Card Record against the information available to us at that time.
Re-check needed — the Card Record has changed since it was checked (for example the scheme, card type or colour, occupation or expiry date was edited), or no record of what was checked exists. A "Verified" status does not carry over an edit: the card has to be checked again before it is shown as verified.
Expired — the expiry date printed on the card, as recorded in the Card Record, has passed. A card can be Expired whether or not it was previously verified.
Revoked — the issuing organisation has withdrawn or invalidated the card. A revoked card is never shown as valid, whatever expiry date it carries.

Where a Worker holds several registrations within one scheme, the Service may show a combined status describing the set as a whole — for example "partially verified" where some were checked and some were not, "partly expired" where some have run out, or "partly revoked" where some have been revoked and others have not.

6.4 A Verification Status records the result of the checks we actually performed, at the time we performed them. It is not:

a warranty that a Worker is competent, suitably qualified, fit to work or safe to employ;
confirmation that a card is still valid after the date it was checked;
a substitute for an Agency's or Employer's own suitability, qualification, identity and right-to-work checks; or
any statement that a Worker will be granted access to any site.

6.5 We may correct, downgrade or remove a Verification Status if the issuing organisation, the Worker or another reliable source shows that the recorded information was wrong, has lapsed or has been revoked. We will not change a Verification Status to a more favourable one without a check that supports it.

6.6 Card numbers and verification evidence are private. The card or registration number recorded in a Card Record is visible only to the Worker who owns the Profile and to the people who carry out verification on our behalf. Any note, document or image recorded as evidence of a check is held privately by us: it is visible only to the people who carry out verification, it is not shown on the Profile, and a Worker cannot see or edit it in the Service. Neither the number nor the evidence is ever shown to Agencies, Employers or visitors. Agencies and Employers must not ask a Worker to disclose a card number through the Service, and must not use any card number they receive for a purpose unconnected with that Worker's application.

6.7 Providing a false card, certificate or qualification, or altering a card image or expiry date, is a serious breach of these Terms. We may remove the Card Record, suspend or close the account, and report the matter where appropriate.

7. Job search and applications

7.1 Workers may search and view job adverts, save jobs and apply for roles.

7.2 Some roles are applied for through the Service ("native applications"), in which case the application and any CV you attach to it are sent to the Agency or Employer that placed the advert. Other adverts direct you to the Agency's or Employer's own website or process, where their own terms and privacy notice apply.

7.3 When you submit a native application you consent to that Agency or Employer receiving the application information you provide for that role — your name, contact details, the information you submit, your cover note and any CV you upload to that application — so that it can consider you for that role.

7.4 Applications are between you and the Agency or Employer. We do not review, rank or decide applications, and we do not guarantee a response, an interview or an offer.

7.5 Your application history stays in your account. If a vacancy you applied for has since been removed from the Service, the application remains in your account marked as no longer available, and it remains with the Agency or Employer that received it.

7.6 Job alerts and job recommendations, where enabled, are sent to the email address on your account, and you can turn them off at any time.

8. CV sharing and your privacy choices

8.1 CV Sharing is optional and is off by default. You choose whether to turn it on, and it is your decision alone. When it is on, signed-in Agencies and Employers can view or download the CV on your Profile; when it is off, they cannot view or download it through the Service.

8.2 Your setting applies to future access. If an Agency or Employer has already viewed or downloaded your CV while CV Sharing was on, we cannot retrieve or delete the copy it holds. We require Agencies and Employers to use worker information only for recruitment purposes connected with that Worker, and to delete it when it is no longer needed, but we cannot control what an organisation does with information once it has been disclosed to it.

8.3 Turning off CV Sharing does not remove a CV you have attached to an application already submitted; that application, and the CV attached to it, remain with the Agency or Employer that received it.

8.4 Our Privacy Policy explains what personal information we collect, why we use it, how long we keep it and what rights you have.

9. Messaging and user content

9.1 The Service allows Workers and Agencies to message each other about roles, applications and recruitment. Messages must be relevant to recruitment and must be professional.

9.2 You must not use messaging or any other part of the Service to:

harass, threaten, abuse or discriminate against anyone;
send unsolicited marketing, chain messages or spam;
share another person's personal information without their permission;
send unlawful, indecent or misleading content, or content that infringes another person's rights;
ask for or offer payment outside the Service in connection with a role; or
attempt to move another user to an unsafe or fraudulent arrangement.

9.3 You can block another user, and you can report a message or a Profile to us at info@dunco.site. We may review reported content and may remove content, restrict messaging or suspend an account where we consider it necessary. We do not monitor every message, and reporting is how we become aware of most problems.

9.4 You are responsible for the Content you upload or send, and you confirm that you have the right to share it.

9.5 An Agency can start a new conversation with a Worker from our Find Workers directory only while that Worker's job-search status shows that they are open to being contacted. While a Worker's status is "not looking", an Agency cannot start a new conversation with them from that directory. This does not affect a conversation that already exists, or an Agency's ability to respond to an application the Worker has sent it.

10. Agencies and Employers

10.1 This clause applies to any Agency or Employer that uses the Service.

10.2 You must keep your account details accurate, including your business name, status and contact details, and must tell us if your business changes or stops trading.

10.3 You must use worker information — including Profiles, Card Records, CVs, applications and messages — only to recruit for the role or roles in question. In particular you must not:

sell, rent, publish or otherwise disclose worker information to anyone else;
use it for marketing, profiling or any purpose unconnected with recruitment for that Worker;
build or add it to a separate database or talent pool beyond the recruitment purpose for which it was shared;
keep it longer than you need it; or
use it in a way that breaches data protection law.

10.4 You are a controller of the worker information you receive through the Service, and you must comply with your own obligations under data protection law, including responding to individuals' rights requests and keeping the information secure.

10.5 Job adverts must be accurate, must describe a genuine vacancy or a genuine intention to recruit, must state the location and any pay range truthfully, and must comply with the Equality Act 2010 and all other applicable employment law. You must not advertise a role that is discriminatory, misleading or unlawful, and you must remove or correct an advert that is no longer accurate. We may remove any advert that breaches this clause.

10.6 You are responsible for your own suitability, qualification, identity, right-to-work and reference checks for any Worker you engage. A Verification Status does not replace those checks, and DUNCO makes no representation about a Worker's suitability for a particular role.

10.7 If you engage a Worker, you are responsible for the engagement, its terms, pay, working conditions and site arrangements, and for any legal or regulatory requirement that applies to you as an employer, employment business or employment agency.

10.8 You must not ask a Worker to disclose a card or registration number through the Service.

10.9 Where a role may not lawfully be offered to, or is unsuitable for, a worker under 18 — for example because of site rules, the limits on working time for young workers, or a card scheme's requirements for particular machinery — you must say so in the advert and must not invite a worker under 18 to apply for it. You must not set an age limit that would discriminate unlawfully under the Equality Act 2010.

10.10 Adverts and role requirements must reflect the DUNCO scheme rules in force at the time. A card or qualification we do not support must not be described as verified or verifiable through the Service.

11. Fees and paid Agency subscriptions

11.1 Workers. The Service is free to Workers. There is no charge for creating a Profile, recording Card Records, applying for roles or using messaging.

11.2 Where Agency access stands today. Agency access is invitation-only and in beta, and no payment is taken. There is no public agency sign-up and no checkout. We intend agency onboarding to begin in December 2026 (clause 4.6).

DUNCO plans to offer selected founding recruitment agencies a free beta period from 1 January to 28 February 2027, with paid subscription services expected to commence in March 2027, subject to the applicable subscription agreement. Those dates are fixed. Every selected founding agency has the same free beta period, and it is not counted from the date of that agency's invitation or registration: an agency onboarded in December 2026 has exactly the same window as one that starts in January 2027. During the free beta there is no setup fee, no contract during the trial and no transaction fee. That two-month window is the "two months free" described on our pricing page.

The free beta ends on 28 February 2027, and it does not become a paid Subscription by itself. It does not convert automatically, there is no automatic paid billing when it ends, and no Agency is charged by default. An Agency is charged only if, after the price, the billing frequency and the date of the first payment have been disclosed under clause 11.4, it expressly agrees to a Subscription under clause 11.5. Where an Agency does not agree, no charge is made and clause 11.6 applies.

11.3 Paid Agency Subscriptions in future. We intend to offer paid Agency Subscriptions. They are not available today, and nothing in these Terms obliges any Agency to pay for one, or creates any payment obligation for a free or trial period. When a Subscription becomes available, this clause 11 governs it.

11.4 The price and terms are shown before you agree. Before an Agency takes out a Subscription, we will give it, in a form it can keep, clear and prominent information about:

the total price to be paid, including any VAT that applies at the time, and the currency;
the billing frequency and the date of the first payment;
what the Subscription includes, and any usage limits or exclusions;
any minimum term;
whether the Subscription renews automatically, and if so the amount, frequency and next renewal date;
how automatic renewal is turned off, and by when, to avoid the next payment;
the refund position; and
these Terms, and the version that applies when the Agency agrees.

11.5 Express agreement before any charge. A Subscription starts only when the Agency has expressly agreed to the price and to these Terms — for example by ticking a box that is empty by default, or pressing a button that clearly states the amount to be charged. We will not treat a pre-ticked box, a default option, silence or continued use of the Service as agreement to pay. No Agency will be charged unless it has given that express agreement.

11.6 A free trial does not become a paid Subscription by itself. If we offer a free trial, it ends at the end of the trial period, and it does not turn into a paid Subscription unless the Agency expressly opts in to continue on paid terms after the price, billing frequency and date of the first payment have been disclosed (clause 11.4). Where an Agency does not opt in, no charge is made. For any trial we offer:

we will remind the Agency at least seven days before the trial ends, by email to the address on its account, and through the account dashboard once that notice is built;
if the trial ends without an opt-in, the Agency keeps its account and the information saved in it — its company profile, adverts and saved settings — subject to our Privacy Policy and the retention periods it sets out; and
after the trial ends, the paid recruitment features require an active paid Subscription, and the free features of the account remain available.

No automated trial reminder is sent today. Until the Service sends one, the reminder is given by email. For the founding-agency free beta in clause 11.2, the trial ends on 28 February 2027, so the seven-day reminder falls due by 21 February 2027.

11.7 Automatic renewal is optional and is never on by default. Where we offer automatic renewal, it applies only if the Agency expressly agrees to it when it agrees to the Subscription, with the amount, billing frequency and next renewal date disclosed. It is not enabled by any pre-selected setting, and an Agency that does not agree to it stays on a single paid period. Where automatic renewal applies, we will remind the Agency at least seven days before each renewal, by email to the address on its account and, once that notice is built, through the account dashboard, stating the amount to be charged, the renewal date and how to turn automatic renewal off. No automatic renewal is in operation today; this clause states what will apply when there is.

11.8 Turning off automatic renewal. An Agency may turn off automatic renewal at any time before its next billing date, so that the next payment and all later payments are not taken. It may do so in its account settings once that control is available, or at any time by emailing info@dunco.site. Cancellation takes effect for the next billing date if it is received at any time before that date; there is no earlier cut-off. An in-account control does not exist today, so until it is built the email route at info@dunco.site is the only route, and it is enough. The Subscription then runs to the end of the period already paid for, and we will confirm the cancellation and the date cover ends. Turning off automatic renewal does not by itself refund a period already paid for, and does not affect any statutory right to cancel or to a refund.

11.9 Price changes. We may change the Subscription price for a future billing period. We will give the Agency at least 30 days' clear advance notice before a new price applies, by email to the address on its account, and the Agency may turn off automatic renewal or cancel before the new price takes effect. A new price will not apply retrospectively, and will not apply to a period already paid for.

11.10 Payment, receipts and VAT. Where a Subscription is taken, payment will be collected by a third-party payment provider. Before an Agency agrees to a Subscription we will tell it which payment methods are accepted, when payment is due, how receipts and invoices are provided, what VAT is charged and how a failed payment is handled. We are not registered for VAT today, so no VAT is charged on any price in force at the date of these Terms; if that changes, any VAT will be shown separately and the amount to be paid will be stated before the Agency agrees. Nothing in this clause limits any right an Agency has under the law relating to payments.

11.11 Refunds and statutory rights. Before an Agency agrees to a Subscription we will give it our refund policy in writing, as part of the information in clause 11.4. Nothing in these Terms limits any statutory right an Agency has, including any right to cancel a distance contract and any right to a remedy where a service is not performed with reasonable care and skill.

11.12 Non-payment. If a Subscription payment fails or is not made, we may suspend the paid features after giving the Agency at least 14 days' written notice and a reasonable opportunity to pay. Suspension is limited to the Agency's paid features. It does not affect Workers' Profiles, Card Records or Worker accounts, and it does not delete the Agency's account or the information saved in it.

11.13 No commission or placement fees. We do not charge commission or placement fees, and no such charge is included in any Subscription. If we ever introduce one, we will say so clearly, will not apply it retrospectively, and will not charge it without the Agency's express agreement in the manner described in clause 11.5.

11.14 No charge to Workers, ever, for applying. A Worker is never charged to create a Profile, apply for a role or reply to a message, and no Agency or Employer may ask a Worker for payment in connection with a role through the Service (clause 9.2).

12. Acceptable use

12.1 You must use the Service lawfully and only for its intended purposes.

12.2 You must not:

post false, misleading or fraudulent job adverts, Profiles or Card Records;
impersonate any person or organisation, or misrepresent your trade, qualifications, experience or business;
scrape, crawl or harvest data from the Service, or use automated means to access it without our written consent;
attempt to gain unauthorised access to the Service, its systems or another user's account;
interfere with, disrupt, overload or probe the Service or its infrastructure;
upload malware or any harmful code;
use the Service to discriminate unlawfully, or to harass, threaten or defraud anyone; or
use the Service in breach of any applicable law or regulation.

12.3 We may investigate suspected breaches, and may suspend or close an account, remove content or report conduct to the relevant authority.

13. Intellectual property

13.1 The Service, including the DUNCO name and logo, its design, software and original content, is owned by DUNCO or its licensors and is protected by copyright, trade mark and other intellectual property laws. You may not copy, modify, distribute or create derivative works from it except as allowed by these Terms or by law.

13.2 You keep ownership of the Content you submit. You grant us a non-exclusive, royalty-free licence, for as long as your Content is on the Service and for the reasonable period needed to wind it down, to store, copy, process, display and share your Content as needed to operate the Service and to provide it to the Agencies, Employers and users you have chosen to share it with — for example, making your Profile visible to signed-in Agencies, or sending a CV you attach to an application to that Agency.

13.3 Where a feature uses automated processing (for example reading an uploaded CV to suggest Profile details), you agree that we may process your Content for that purpose. Our Privacy Policy explains the suppliers involved.

13.4 You confirm that you have the rights needed to grant the licence in clause 13.2, and that your Content does not infringe anyone else's rights.

14. Availability, changes and beta features

14.1 We work to keep the Service available and secure, but we do not promise that it will be uninterrupted, error-free or available at any particular time. We may suspend or limit access for maintenance, upgrades, security or capacity reasons.

14.2 Some parts of the Service are new or in beta, including Agency access. They may change, be withdrawn or behave unexpectedly, and we welcome feedback about them.

14.3 We may add, change or remove features. Where a change materially affects your rights or obligations, clause 22 applies.

14.4 Nothing in this clause affects your statutory rights, including any right you have as a consumer to a service performed with reasonable care and skill.

15. Liability

15.1 Nothing in these Terms limits or excludes our liability for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
breach of any term that is implied into these Terms by law and cannot be excluded, including under the Consumer Rights Act 2015; or
any other liability that cannot lawfully be limited or excluded.

15.2 If you are a Worker using the Service as a consumer:

we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, but we are not responsible for loss or damage that is not foreseeable;
we are not responsible for losses you suffer because of something an Agency or Employer did or did not do, including their recruitment decisions, their own checks, or their handling of information after it has been shared with them; and
we are not responsible for business losses, such as lost profit, lost business, business interruption or loss of goodwill.

15.3 If you are an Agency or Employer, or you use the Service for business purposes:

we are not liable for indirect or consequential loss, or for loss of profit, revenue, business, anticipated savings, goodwill, data or opportunity;
our total liability to you in any 12-month period, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees you paid us in the 12 months before the event giving rise to the claim; and
you are responsible for the decisions you make about Workers and for your own checks and records.

15.4 We do not guarantee that any Profile, Card Record, advert or other user Content is accurate or complete, though we take reasonable care in the checks we describe in clause 6. You should make your own enquiries before relying on information supplied by another user.

15.5 Each provision of this clause 15 operates separately. If any part is found to be unreasonable or unenforceable, the rest remains in force.

16. Indemnity

16.1 If you are an Agency or Employer, you agree to compensate us for any loss, damage, claim, fine or reasonable cost (including reasonable legal costs) that we suffer as a result of a claim by a third party arising from your breach of clause 10, your unlawful use of worker information, or Content you have posted that infringes another person's rights or is unlawful.

16.2 This clause 16 does not apply to Workers using the Service as consumers, and does not require anyone to indemnify us for our own negligence, breach of these Terms or breach of law.

17. Suspension and termination

17.1 You may stop using the Service at any time and may close your account as described in clause 18.

17.2 We may suspend or close your account, or restrict access to some or all of the Service, if:

you materially breach these Terms, including clause 6.7, 10 or 12;
we are required to do so by law, or by a regulator or law enforcement;
we reasonably believe your account is being used for fraud, unlawful activity, or to harm another user; or
your account has been inactive for a prolonged period and we have given you notice.

17.3 Where it is reasonable to do so, we will tell you why we have suspended or closed your account and give you an opportunity to respond. We may act immediately, without prior notice, where the breach is serious or where there is a risk to another user, to the Service or to us.

17.4 If we close your account for a reason other than your breach, we will refund any fees you have paid for a period you cannot use. If we close your account for your breach, no refund is due.

17.5 Clauses that by their nature should survive termination — including clauses 6.6, 8.2, 13, 15, 16, 19 and 21 — continue to apply.

18. Closing your account and deleting your data

18.1 You can delete your account yourself from your account settings. Deletion removes your Profile and your Card Records from the Service and ends your access.

18.2 When you delete your account, we delete or anonymise your personal information as described in our Privacy Policy, except where we must keep it for legal reasons (for example records we are required to retain, or information needed to establish, exercise or defend legal claims) or where it has already been shared with an Agency or Employer, in which case that organisation is responsible for its own copy.

18.3 Applications you have already submitted remain with the Agency or Employer that received them, unless you ask them to delete them or exercise your rights under data protection law.

18.4 If you cannot access your account, you can ask us to delete it at info@dunco.site. We may ask you to verify your identity first.

19. Data protection

19.1 We are the controller of the personal information we collect through the Service, and we process it in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

19.2 Our Privacy Policy sets out what information we collect, why we use it, who we share it with, where it is processed, how long we keep it and what rights you have. It forms part of how we look after your information; it is a separate document from these Terms.

19.3 An Agency or Employer that receives worker information through the Service is a separate controller of that information and is responsible for its own compliance (clause 10.4). We are not responsible for information once it has been disclosed to an Agency or Employer that you chose to share it with.

19.4 You have rights under data protection law, including the rights to access, correct or erase your information, to restrict or object to our processing, and to data portability. You can use them by contacting us at info@dunco.site. You also have the right to complain to the Information Commissioner's Office.

19.5 Please do not send us special category information — for example health information — through the Service unless we ask for it for a specific purpose.

20. Complaints and contact

20.1 If you have a complaint about the Service, another user, or Content on the Service, contact us at info@dunco.site or through our Contact page. Please include enough detail for us to investigate.

20.2 We aim to acknowledge complaints within five working days and to respond substantively within 28 days. If we need longer, we will tell you why.

20.3 For data protection requests, including requests to access, correct or delete your personal information, use the same contact details. Our Privacy Policy explains your rights and how to complain to the Information Commissioner's Office.

20.4 Nothing in this clause affects your statutory rights or your right to complain to a regulator.

21. Third-party services and links

21.1 The Service may link to, or integrate with, third-party websites and services, including Agency websites, job application systems and payment providers. We do not control those services and are not responsible for their content, availability or practices. Their own terms and privacy notices apply.

22. Changes to these Terms

22.1 We may update these Terms from time to time, for example to reflect changes in the Service or in the law. The current version is always published on this page, with the date it was last updated.

22.2 Where a change materially affects your rights or obligations, we will give you reasonable notice before it takes effect — normally at least 30 days — by email to the address on your account and by a notice on the Service.

22.3 If you do not agree to a change, you can close your account before the change takes effect. If you continue to use the Service after the change takes effect, the updated Terms apply to you.

22.4 Changes will not apply retrospectively, and will not impose a new payment obligation for a period you have already used free of charge.

23. General

23.1 Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision is treated as replaced by the closest lawful provision that achieves the same purpose.

23.2 Entire agreement. These Terms, together with the Privacy Policy and the Cookie Policy, are the whole agreement between you and us about the Service. They do not affect any statutory rights you have, or any liability for fraud or fraudulent misrepresentation.

23.3 No waiver. If we do not enforce a provision, that is not a waiver of it, and we may enforce it later.

23.4 Assignment. You may not transfer your rights or obligations under these Terms without our written consent. We may transfer our rights and obligations to another organisation, provided this does not reduce your rights; we will tell you if we do.

23.5 Force majeure. We are not liable for delay or failure caused by events outside our reasonable control, including network or hosting failures, power loss, cyber-attack, industrial action or severe weather.

23.6 Third-party rights. These Terms are between you and us. Nobody else has any right to enforce any part of them.

23.7 Language. These Terms are provided in English. If we publish a translation, it is for convenience only and the English version prevails.

24. Governing law and jurisdiction

24.1 These Terms, and any dispute or claim arising out of or in connection with them or the Service, are governed by the law of England and Wales.

24.2 The courts of England and Wales have exclusive jurisdiction, except that:

if you live in Scotland, you may bring proceedings in the Scottish courts; and
if you live in Northern Ireland, you may bring proceedings in the courts of Northern Ireland,

and you benefit from any mandatory rule of the law of the part of the United Kingdom in which you live.